April 12th, 2010

158IgnoreConsensusReality

Tivo Chat Fail

Basil White: Can I create a wishlist entry online?

Alfonso: Thank you for contacting TiVo! My name is Alfonso. So that I may better assist you, are you an existing customer?

Basil White: yes

Alfonso: Thank you! In order to verify your identity, can you please provide the following account information?:
* address
* phone number(don't worry about adding dashes)
* Also, is the e-mail you provided the current, up to date e-mail on the account?

Basil White: Why do you need my address, phone number and e-mail to tell me if I can create a wishlist entry online?

Alfonso: Because I have to. You can look up this information on our support pages if you'd like instead.

Alfonso: And no. You cannot create a wish list entry online.

Basil White: Apparently, you DON'T need my personal contact information to tell me if I can create a wishlist entry online, because you just told me that I can't. Thanks!