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Fri, Jan. 2nd, 2009, 01:39 pm
Malcolm Gladwell on learning from spaghetti sauce (TEDTalks)

Malcolm Gladwell on learning from spaghetti sauce (TEDTalks)

http://video.google.com/videosearch?client=safari&rls=en&q=malcolm+gladwell&ie=UTF-8&oe=UTF-8&um=1&sa=X&oi=video_result_group&resnum=4&ct=title#

Similar to the case management we're trying to improve at DoD/VA.